Privacy Policy

Last updated: 5 November 2026

The short version

If you get in touch, we use your details to reply to you.
If you work with us as a client, we use your team's contact details to run our work together.
We never sell personal data or use it for advertising. We count visits anonymously unless you object, and site analytics that recognises you across visits only runs if you agree to it.
Questions or requests? Email support@spindlestudios.co.

Spindle Studios Limited ("we", "us", "our") is the controller of the personal data described here. This policy covers visitors to this website, people who contact us, businesses we contact, and the people at our clients we work with. Our own products, such as Coachstead, have their own privacy policies. Where we build or run software for a client, we handle its users' data on the client's behalf, and the client's privacy notice applies.

1. Who we are

Spindle Studios Limited, registered in England & Wales under company number 16985131, registered office 128 City Road, London, EC1V 2NX. For any question about this policy or your personal data, email support@spindlestudios.co or write to us at that address.

2. What we collect

Messages you send us - your name, email address, and what you write.
Our clients' contacts - names, contact details, and roles of the people we work with at our clients, their use of our client portal, records of contracts they sign, invoices, and support requests.
Technical and usage information - such as your IP address, browser and device, error reports, and how you use this website.
Business contact details of companies we contact (see section 7).

3. How we use it and why

To reply to you - in our legitimate interest in answering enquiries, or to take steps you ask for before entering a contract.
To work with our clients - because it is necessary for our contract, or in our legitimate interest in delivering it where you are a client's employee.
To keep our website and portal secure and working - in our legitimate interest in running them reliably.
To meet our legal obligations - for example accounting records.
For anonymous visit statistics - in our legitimate interest in understanding how this website is used. You can object at any time with "Reject all" or the "Cookie settings" link.
For site analytics - with your consent, which you can withdraw at any time.
To tell businesses about our work - in our legitimate interest in promoting it (see section 7).

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

4. Who we share it with

We never sell personal data. We share it only with service providers who handle it on our behalf - for hosting and storage, email, notifications, and research tools - and where the law requires it.

5. International transfers

Some of our service providers process data outside the UK. When they do, we rely on UK adequacy regulations or the UK's approved contract terms to protect it. Contact us if you would like more information.

6. How long we keep it

Enquiries - for as long as we need to deal with your enquiry and any follow-up.
Client records - while we work together; signed contracts and invoices for at least six years afterwards, as the law requires or allows.
Visit statistics and site analytics - up to 90 days as individual events (linked to your browser only if you accepted analytics); after that, only totals that identify nobody.
Technical logs and error reports - for a short period, then deleted automatically.

7. If we contacted your company

We got your company's details from public sources: business registers such as Companies House, and your company's own website. We hold the company's details, the names and business contact details of the people who run it, and a record of our contact. We contact limited companies and LLPs only, at addresses they publish for business enquiries, in our legitimate interest in telling businesses about our work.

You can object at any time: reply to our message or email support@spindlestudios.co and we will stop. We then keep only your email address on a suppression list, so we do not contact you again. If you do not reply, we delete the names and email addresses within 12 months of our last contact, or of finding the company if we never got in touch, and keep the company's details and a record of our contact so that we do not contact it twice.

8. Your rights

You have the right to access, correct, delete, restrict, or object to the use of your personal data, to data portability, and to withdraw consent where we rely on it. Email support@spindlestudios.co - it is free, and we respond within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.

9. Cookies

See our Cookie Policy.

10. Changes

We may update this policy. Any change is posted here with a new date.